Item: UFO Furniture
Rating: 1
Author: Siyabulela L

UFO Furniture's replyOfficial

13 Apr 2024, 08:19

Dear UFO customer -

Dear Siyabulela Loyilane

We're sorry to hear that you've had inconsistent experiences with our product.

We take quality control very seriously, and we would like to investigate this further.

Please note that’s our products carry a one year warranty as per our terms and Conditions.

Our apologies for the delay in resolving your complaint the store will be in touch to try assist if possible.

Kind Regards,
Customer Service

UFO Furniture's reply13 Apr 2024, 08:19

Official

Dear UFO customer -

Dear Siyabulela Loyilane

We're sorry to hear that you've had inconsistent experiences with our product.

We take quality control very seriously, and we would like to investigate this further.

Please note that’s our products carry a one year warranty as per our terms and Conditions.

Our apologies for the delay in resolving your complaint the store will be in touch to try assist if possible.

Kind Regards,
Customer Service

SL

Siyabulela L's updateReviewer Update

13 Apr 2024, 14:29

`good day, I have been complaining of this matter for a while and I was told about the 1 year warranty and my questions stands, if its a normal wear and tear there is no way that the couches would be peeling and if you seat the whole material gets stuck on you. It's not the first time I buy from UFO, my old couches have 18 years and they are still intact in the house but these ones are just terrible. Your people said they would investigate at lewis but To date dololo. At the shop my mother was given a service provider to call and con er the couches and my question was who is gonna be liable for the cost cause surely we can't be.

SL

Siyabulela L's update13 Apr 2024, 14:29

Reviewer Update

`good day, I have been complaining of this matter for a while and I was told about the 1 year warranty and my questions stands, if its a normal wear and tear there is no way that the couches would be peeling and if you seat the whole material gets stuck on you. It's not the first time I buy from UFO, my old couches have 18 years and they are still intact in the house but these ones are just terrible. Your people said they would investigate at lewis but To date dololo. At the shop my mother was given a service provider to call and con er the couches and my question was who is gonna be liable for the cost cause surely we can't be.

UFO Furniture's replyOfficial

16 Apr 2024, 12:53

Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.

. Kind Regards,
Customer Service

UFO Furniture's reply16 Apr 2024, 12:53

Official

Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.

. Kind Regards,
Customer Service

COUCHES BY UFO