Couches

i am so annoyed and very irritated. bought the couches @ UFO South gate in 2018 i was assisted by Precious. last year(2019)i informed her that i have an problem with the coaches and i also send her photos via whatsapp she told me that she no longer based @ South gate i must go to inform them regarding the issue. i went to South gate i was given an email address to send the complain and to also attached the photos then somebody will provide feedback till today i haven't received any call,sms or email. the first email I send it to the south gate email address(***) on 14/11/2019, on the 19/11/2019 i send another email to(***) and last one was on the 08/02/2020. To think i spend close to R50 000.00 and i am not getting any assistance. if their not willing to assist i want my money.