Complaint : UFO furniture sold a faulty Dinning table

I am Thabisa Mnyaka residing in Mdantsane East London. I am Selina Mokhatis daughter. I am Laying a complaint regarding UFO Furniture Hemmingways Mall. The sales Man is Thabo Mbele who made the deal with Selina Mokhati. The store manager is Johan Bekker. My mother (Selina Mokhati) laybuyed a dinning table, it was payed in Full on the 6th Of April 2022. UFO took full 2 months after the payment to deliver. They delivered the table on the 17th of June 2022 they sent out their guys and they find that there are 3 faulty chairs there, they immediately fowarded the matter to the store manager.

Johan Bekker received the complaint and Selina Mokhati (My Mother) layed the complaint from her side immediately. Johan Bekker aggreed that he will send his guys to fetch them and Selina Mokhati was clear that.. She is no longer interested and not comfortable to take a table that will give her a problem with a passing of time. That whole dinning table is faulty... When I say whole of it.. Even the stand of the table. Selina Mokhati explained that.

I am seeking clarity on what basis does the manager refuses to take the dinning table back. Who must buy with her money a furniture that is faulty? ? Why does Johan Bekker feels that Selina Mokhati rigths to be infringed because He feels that he will not take the table.. Johan Bekker is Refusing to Take the table I want to know why???

Johan Bekkers is been playing my mothers mind about taking the table back, He is been buying time knowing that at the end he will not take it back. I want to now why must we suffer. Johan Bekker aggreed at first to take the dinning table back so that my mother takes another dinning table. From June it is end of August now Johan Bekker was buying time from 17th of June it's 29th of August today.

I am seeking clarity and Intervention when Johan Bekker enforces Selina Mokhati to suffer the consequences by taking a faulty Dinning Table because use he feels as the store manager, he is not taking it back. Is that fair? Is it a good customer service? A bad attitude of a manager who serves as the face of the company, using his personal attributes to run the business.

I have proof of pictures correspondence phone calls from UFO.