Complaint taking long to resolve

Hi

I bought a sleigh bed online that was delivered on the 6th of January 2023 but was not assembled. When I was checking if all members were on the pack I noticed that footboard legs were damaged. I than wrote and email, with pictures, to UFO informing them of damaged footboard legs and they told me they will forward the same to their complaints department, that was three+ weeks ago. Each time I call to follow I'm told they are still waiting for feedback from complaints department.

I believe I gave UFO ample time to attend to this matter, please have a look at my matter and advice

Regards Mthoko