PM
Palesa M
1 reviews | Active since Aug 2024
26 Jul 2025, 05:32
Beyond horrible quality.
Horrible quality, I purchased a lounge suite for R40 000 with them 3 years ago,it's already peeling off, when I inform them they say I use it too much and they referred me to an upholstery.They sell expensive junk and claim they last more than 10 years. When I enquired they say it's 1 year guarantee. Never would I buy or recommend them to anyone.
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UFO Furniture's replyOfficial
07 Aug 2025, 07:13 Good day -Palesa Mmofsa
Thank you for reaching out to us regarding the issue with your warranty claim. We apologize for any inconvenience this has caused and appreciate the opportunity to serve you. After reviewing your claim, we regret to inform you that your product is no longer under warranty. As stated in our warranty policy, our products carry a 1-year limited warranty from the date of purchase. Unfortunately, your product is outside of this warranty period. We understand that this news may be disappointing, but we want to assure you that we're committed to providing you with excellent service. Please see out Terms and conditions UFO as well as the CPA act If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and value your loyalty. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
thanks fro team UFO customer service
Thank you for reaching out to us regarding the issue with your warranty claim. We apologize for any inconvenience this has caused and appreciate the opportunity to serve you. After reviewing your claim, we regret to inform you that your product is no longer under warranty. As stated in our warranty policy, our products carry a 1-year limited warranty from the date of purchase. Unfortunately, your product is outside of this warranty period. We understand that this news may be disappointing, but we want to assure you that we're committed to providing you with excellent service. Please see out Terms and conditions UFO as well as the CPA act If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and value your loyalty. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
thanks fro team UFO customer service
UFO Furniture's reply07 Aug 2025, 07:13
Official
Good day -Palesa Mmofsa
Thank you for reaching out to us regarding the issue with your warranty claim. We apologize for any inconvenience this has caused and appreciate the opportunity to serve you. After reviewing your claim, we regret to inform you that your product is no longer under warranty. As stated in our warranty policy, our products carry a 1-year limited warranty from the date of purchase. Unfortunately, your product is outside of this warranty period. We understand that this news may be disappointing, but we want to assure you that we're committed to providing you with excellent service. Please see out Terms and conditions UFO as well as the CPA act If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and value your loyalty. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
thanks fro team UFO customer service
Thank you for reaching out to us regarding the issue with your warranty claim. We apologize for any inconvenience this has caused and appreciate the opportunity to serve you. After reviewing your claim, we regret to inform you that your product is no longer under warranty. As stated in our warranty policy, our products carry a 1-year limited warranty from the date of purchase. Unfortunately, your product is outside of this warranty period. We understand that this news may be disappointing, but we want to assure you that we're committed to providing you with excellent service. Please see out Terms and conditions UFO as well as the CPA act If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your business and value your loyalty. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
thanks fro team UFO customer service