kP
katlego P
1 reviews | Active since Jul 2013
16 Feb 2023, 12:17
Beds not even 3 moths old already squeaking and mattresses sloping!
I purchased 2 medi and spine beds for my twin daughters who are 13 in December at UFO Centurion Mall. I was assisted by a gentleman by the name of David, the beds arrived a week later after purchasing.While assembling the beds we realised that one of the bases was actually damaged and even dirty, the legs of the base set were not steady and the bed would move at the slightest movement.
I called David to alter his about this and a new base was delivered the same week. Now two and a half months in we have the same problem with the legs of the base set, and now the second bed is making squeaky noises from the base when my daughter gets on her bed and her mattress has sloped at the feet of the bed!
This is absolutely unacceptable and I want both these beds to be replaced because the ones I was given are very poor quality, it’s not even three moths and a bed is squeaking as if we’ve had it for over 10 year? Mind you both my daughters weigh less than 50kg! Sort this mess out otherwise refund me my money and come and take your badly made beds!
Helpful (0)
Replies (7)0
Replies (7)
UFO Furniture's replyOfficial
16 Feb 2023, 13:28Good Afternoon Dear Customer
Thank you for contacting us.
Our apologies for the delay in resolving your complain. I will give you a call shortly to discuss and help to resolve.
Kind Regards,
Customer Service
Thank you for contacting us.
Our apologies for the delay in resolving your complain. I will give you a call shortly to discuss and help to resolve.
Kind Regards,
Customer Service
UFO Furniture's reply16 Feb 2023, 13:28
Official
Good Afternoon Dear Customer
Thank you for contacting us.
Our apologies for the delay in resolving your complain. I will give you a call shortly to discuss and help to resolve.
Kind Regards,
Customer Service
Thank you for contacting us.
Our apologies for the delay in resolving your complain. I will give you a call shortly to discuss and help to resolve.
Kind Regards,
Customer Service
kP
katlego P's updateReviewer Update
16 Feb 2023, 13:33I believe you called using a private number. Is this correct? I need to know so that I pick up because I don’t usually pick up no caller Id phone calls.
kP
katlego P's update16 Feb 2023, 13:33
Reviewer Update
I believe you called using a private number. Is this correct? I need to know so that I pick up because I don’t usually pick up no caller Id phone calls.
UFO Furniture's replyOfficial
16 Feb 2023, 13:35Yes I did call, I will try again now.
Thank you
Thank you
UFO Furniture's reply16 Feb 2023, 13:35
Official
Yes I did call, I will try again now.
Thank you
Thank you
kP
katlego P's updateReviewer Update
19 Sept 2023, 14:40Again I am here with another complaint.
I have been in contact with the UFO Centurion branch manager Newman who has failed dismally at assisting me with with my issue. I am in disbelief that UFO can let something like this drag on for such a long time. The beds to date have been exchanged three times. They still continue to deliver defected beds that are not quality. Peter from VIVA beds came to the house to inspect the beds himself and agreed that they are not good, when he files a report at his warehouse he states a different case, now I have to fight back and forth with the store manager as Peter was now not taking my calls anymore.
Newman took forever in getting this set of beds delivered, he never gave me any updates, I was the one following up with him every week just to find out what is happening. I asked told him that I am not happy with the beds and that I do not wish to do the exchange anymore, I requested a refund and for them to fetch their beds but he kept making excuses. I then said that I am willing to exchange the beds to a different brand and that I will pay the difference in the price. He told me that it is not possible and that I would have to let them exchange the beds again with the same product and we will see if it is possible to do an exchange for a different brand.
What I don't understand is how many times does a customer need to complain and how many bed exchanges need to take place in order for the store to realise that the product they are selling is defected and of poor quality.
The bed were exchanged for the third time last week Monday, two days later when I inspect the bed, the mattresses are sloping by the foot of the bed and the base is torn with metal sticking out. I am honestly at a point of no return. I have reached out to the Consumer goods and Services Ombudsman and I have also written to a tv show that assists with these kind of cases.
I have realised that trying to get assistance from the company is of no use, everyone is so very nice in the beginning, Once you have a problem you are taken from pillar to post and practically have to beg everyone involved for assistance. I urge people to be very weary of UFO furniture's. Do not buy from them. They sad bad quality products and their customer service is the worst I have ever experienced.
I have been in contact with the UFO Centurion branch manager Newman who has failed dismally at assisting me with with my issue. I am in disbelief that UFO can let something like this drag on for such a long time. The beds to date have been exchanged three times. They still continue to deliver defected beds that are not quality. Peter from VIVA beds came to the house to inspect the beds himself and agreed that they are not good, when he files a report at his warehouse he states a different case, now I have to fight back and forth with the store manager as Peter was now not taking my calls anymore.
Newman took forever in getting this set of beds delivered, he never gave me any updates, I was the one following up with him every week just to find out what is happening. I asked told him that I am not happy with the beds and that I do not wish to do the exchange anymore, I requested a refund and for them to fetch their beds but he kept making excuses. I then said that I am willing to exchange the beds to a different brand and that I will pay the difference in the price. He told me that it is not possible and that I would have to let them exchange the beds again with the same product and we will see if it is possible to do an exchange for a different brand.
What I don't understand is how many times does a customer need to complain and how many bed exchanges need to take place in order for the store to realise that the product they are selling is defected and of poor quality.
The bed were exchanged for the third time last week Monday, two days later when I inspect the bed, the mattresses are sloping by the foot of the bed and the base is torn with metal sticking out. I am honestly at a point of no return. I have reached out to the Consumer goods and Services Ombudsman and I have also written to a tv show that assists with these kind of cases.
I have realised that trying to get assistance from the company is of no use, everyone is so very nice in the beginning, Once you have a problem you are taken from pillar to post and practically have to beg everyone involved for assistance. I urge people to be very weary of UFO furniture's. Do not buy from them. They sad bad quality products and their customer service is the worst I have ever experienced.
kP
katlego P's update19 Sept 2023, 14:40
Reviewer Update
Again I am here with another complaint.
I have been in contact with the UFO Centurion branch manager Newman who has failed dismally at assisting me with with my issue. I am in disbelief that UFO can let something like this drag on for such a long time. The beds to date have been exchanged three times. They still continue to deliver defected beds that are not quality. Peter from VIVA beds came to the house to inspect the beds himself and agreed that they are not good, when he files a report at his warehouse he states a different case, now I have to fight back and forth with the store manager as Peter was now not taking my calls anymore.
Newman took forever in getting this set of beds delivered, he never gave me any updates, I was the one following up with him every week just to find out what is happening. I asked told him that I am not happy with the beds and that I do not wish to do the exchange anymore, I requested a refund and for them to fetch their beds but he kept making excuses. I then said that I am willing to exchange the beds to a different brand and that I will pay the difference in the price. He told me that it is not possible and that I would have to let them exchange the beds again with the same product and we will see if it is possible to do an exchange for a different brand.
What I don't understand is how many times does a customer need to complain and how many bed exchanges need to take place in order for the store to realise that the product they are selling is defected and of poor quality.
The bed were exchanged for the third time last week Monday, two days later when I inspect the bed, the mattresses are sloping by the foot of the bed and the base is torn with metal sticking out. I am honestly at a point of no return. I have reached out to the Consumer goods and Services Ombudsman and I have also written to a tv show that assists with these kind of cases.
I have realised that trying to get assistance from the company is of no use, everyone is so very nice in the beginning, Once you have a problem you are taken from pillar to post and practically have to beg everyone involved for assistance. I urge people to be very weary of UFO furniture's. Do not buy from them. They sad bad quality products and their customer service is the worst I have ever experienced.
I have been in contact with the UFO Centurion branch manager Newman who has failed dismally at assisting me with with my issue. I am in disbelief that UFO can let something like this drag on for such a long time. The beds to date have been exchanged three times. They still continue to deliver defected beds that are not quality. Peter from VIVA beds came to the house to inspect the beds himself and agreed that they are not good, when he files a report at his warehouse he states a different case, now I have to fight back and forth with the store manager as Peter was now not taking my calls anymore.
Newman took forever in getting this set of beds delivered, he never gave me any updates, I was the one following up with him every week just to find out what is happening. I asked told him that I am not happy with the beds and that I do not wish to do the exchange anymore, I requested a refund and for them to fetch their beds but he kept making excuses. I then said that I am willing to exchange the beds to a different brand and that I will pay the difference in the price. He told me that it is not possible and that I would have to let them exchange the beds again with the same product and we will see if it is possible to do an exchange for a different brand.
What I don't understand is how many times does a customer need to complain and how many bed exchanges need to take place in order for the store to realise that the product they are selling is defected and of poor quality.
The bed were exchanged for the third time last week Monday, two days later when I inspect the bed, the mattresses are sloping by the foot of the bed and the base is torn with metal sticking out. I am honestly at a point of no return. I have reached out to the Consumer goods and Services Ombudsman and I have also written to a tv show that assists with these kind of cases.
I have realised that trying to get assistance from the company is of no use, everyone is so very nice in the beginning, Once you have a problem you are taken from pillar to post and practically have to beg everyone involved for assistance. I urge people to be very weary of UFO furniture's. Do not buy from them. They sad bad quality products and their customer service is the worst I have ever experienced.
UFO Furniture's replyOfficial
19 Sept 2023, 15:30Dear Katlego.
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
UFO Furniture's reply19 Sept 2023, 15:30
Official
Dear Katlego.
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
UFO Furniture's replyOfficial
30 Oct 2023, 14:56Dear UFO customer.
We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply30 Oct 2023, 14:56
Official
Dear UFO customer.
We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager
kP
katlego P's updateReviewer Update
12 Jun 2024, 22:12Good day Gerald
I will have you know that since my complaint, I have upgraded from the original medi and spine beds to Henwood queen beds. So from paying 8000 for two bed I have now paid a total of 16000 for two Henwood beds.
6 months into having the new set of beds I am experiencing dipping in both mattresses, again, these are beds for two 14 year olds who weigh under 50 kg’s each, when purchasing the beds I was again told that they are of best quality and that I should not be experiencing any problems. At this point I am not sure how UFO is still in business, the reviews of this company on Hello Peter are horrible to say the least.
People cannot be spending their hard earned money on such bad quality products. I went through a year of horror with your company last year with a total of four bed exchanges because your Centurion branch manager Newman is extremely lacking in customer service.
I visited the store again in April to lay a complaint about the Henwood sets, as usual Newman was not available and I was told that Kgomotso his standin was out for lunch. I was promised that she would give me a call once she returns which never happened. I have called the store each time since and everytime I am asked to hold for the manager and somehow the call miraculously disconnects.
You guys really like pushing people and if you think I’m just going to let this go then you are sadly mistaken. I expect for someone to call me if not I WILL proceed with taking further steps as promised in my last complaint. I am sick and tired of your bad service.
I will have you know that since my complaint, I have upgraded from the original medi and spine beds to Henwood queen beds. So from paying 8000 for two bed I have now paid a total of 16000 for two Henwood beds.
6 months into having the new set of beds I am experiencing dipping in both mattresses, again, these are beds for two 14 year olds who weigh under 50 kg’s each, when purchasing the beds I was again told that they are of best quality and that I should not be experiencing any problems. At this point I am not sure how UFO is still in business, the reviews of this company on Hello Peter are horrible to say the least.
People cannot be spending their hard earned money on such bad quality products. I went through a year of horror with your company last year with a total of four bed exchanges because your Centurion branch manager Newman is extremely lacking in customer service.
I visited the store again in April to lay a complaint about the Henwood sets, as usual Newman was not available and I was told that Kgomotso his standin was out for lunch. I was promised that she would give me a call once she returns which never happened. I have called the store each time since and everytime I am asked to hold for the manager and somehow the call miraculously disconnects.
You guys really like pushing people and if you think I’m just going to let this go then you are sadly mistaken. I expect for someone to call me if not I WILL proceed with taking further steps as promised in my last complaint. I am sick and tired of your bad service.
kP
katlego P's update12 Jun 2024, 22:12
Reviewer Update
Good day Gerald
I will have you know that since my complaint, I have upgraded from the original medi and spine beds to Henwood queen beds. So from paying 8000 for two bed I have now paid a total of 16000 for two Henwood beds.
6 months into having the new set of beds I am experiencing dipping in both mattresses, again, these are beds for two 14 year olds who weigh under 50 kg’s each, when purchasing the beds I was again told that they are of best quality and that I should not be experiencing any problems. At this point I am not sure how UFO is still in business, the reviews of this company on Hello Peter are horrible to say the least.
People cannot be spending their hard earned money on such bad quality products. I went through a year of horror with your company last year with a total of four bed exchanges because your Centurion branch manager Newman is extremely lacking in customer service.
I visited the store again in April to lay a complaint about the Henwood sets, as usual Newman was not available and I was told that Kgomotso his standin was out for lunch. I was promised that she would give me a call once she returns which never happened. I have called the store each time since and everytime I am asked to hold for the manager and somehow the call miraculously disconnects.
You guys really like pushing people and if you think I’m just going to let this go then you are sadly mistaken. I expect for someone to call me if not I WILL proceed with taking further steps as promised in my last complaint. I am sick and tired of your bad service.
I will have you know that since my complaint, I have upgraded from the original medi and spine beds to Henwood queen beds. So from paying 8000 for two bed I have now paid a total of 16000 for two Henwood beds.
6 months into having the new set of beds I am experiencing dipping in both mattresses, again, these are beds for two 14 year olds who weigh under 50 kg’s each, when purchasing the beds I was again told that they are of best quality and that I should not be experiencing any problems. At this point I am not sure how UFO is still in business, the reviews of this company on Hello Peter are horrible to say the least.
People cannot be spending their hard earned money on such bad quality products. I went through a year of horror with your company last year with a total of four bed exchanges because your Centurion branch manager Newman is extremely lacking in customer service.
I visited the store again in April to lay a complaint about the Henwood sets, as usual Newman was not available and I was told that Kgomotso his standin was out for lunch. I was promised that she would give me a call once she returns which never happened. I have called the store each time since and everytime I am asked to hold for the manager and somehow the call miraculously disconnects.
You guys really like pushing people and if you think I’m just going to let this go then you are sadly mistaken. I expect for someone to call me if not I WILL proceed with taking further steps as promised in my last complaint. I am sick and tired of your bad service.