Hellopeter
Share Your Experience
SR
Simon R

1 reviews | Active since Jan 2017

24 Jul 2024, 15:29

Be ware UFO Richards Bay

My issue has still not been resolved to this day. Years and years and a very poor Manageress at the Richards Bay Office supposedly trying to make up for the previous mistakes before her time then trying to sell me old and broken lounge suites where the electronic mechanisms don't work and with lots of scratches and marks on and that one on the floor had already been sitting in the shop for over 15 months at least. Be careful when you purchase from UFO especially the Richards Bay branch as the items they conned me to buy were never leather to start with.

0
Replies (4)
UFO Furniture
UFO Furniture's reply24 Jul 2024, 15:52
Official
 
 Dear… Simon Rollo 
  
 We're sorry to hear that you've had inconsistent experiences with our product. 
 
 We take quality control very seriously, and we would like to investigate this further. 
 
 Our apologies for the delay in resolving your complaint.
 
 I will contact the Store Manager and the Regional Manager to assist in resolving the mentioned complain. ASAP.
  
  Kind Regards, 
  Customer Service 
 Gerald Gotha 
SR
Simon R's update28 Oct 2024, 21:56
Reviewer Update
All talk no action. 3 months past and nothing. UFO still as useless as ever. People be ware.
UFO Furniture
UFO Furniture's reply12 Mar 2025, 09:16
Official
 
Good day UFO customer 

Thank you for reaching out to us with your feedback. 
While it is very sad for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you. 
We would also like to apologize for disappointing you our We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period
 
  Kind Regards,
 Customer Service  
SR
Simon R's update14 Mar 2025, 07:47
Reviewer Update
Yes it might be out of warranty but when you advertised the product at Leather and it wasn't, that was the issue. Head Office even promised to resolve it. I had to eventually throw the lounge suite out because it just peeled right off everywhere. The Manageress of Richards Bay told us to come in and she would sort it out. She wanted to sell us something at a discount but we caught onto her scheme. That particular lounge suite was obsolete stock that had been in her floor for 13 months she told us and already marked down just to get it out the door and has lots of issues with the wiring being broken for the USB ports, scratches etc. So she wasn't doing us any favour. Hence you selling products that aren't what you are advertising. People need to be made aware of what happens in your stores especially when UFO doesn't sort out and resolve the issues.