Bad service,**********

On the 2nd of Nov,l went to UFO Furniture shop in Alberton,l laybye some goods, the laybye amount that they supposed to swipe from my card was R1,000,they swiped R9,000, the lady who was helping me told me that lm going to get the refund after 30 minutes,until today l am struggling to get my refund back,my bank confirmed that they cannot be able to reverse the money because they (UFO)already bank the money,they wanted me to pay R150.00 to transport the goods from their warehouse to the store,which is not a delivery,l made it clear that l will arrange the transport l don't need a delivery,but l saw an amount of R150. From the lay bye slip,