Bad Service we received from UFO

I have Bought dining set which consist of six chairs and a table at UFO. The type of sale i opted was a three months lay-bye. I have entered the lay-bye contract in first week of March 2021, fortunately end of March 2021 i managed to raise funds to pay off the lay-bye so my items could be delivered. When i asked when my items would be delivered i was told that it takes 48 hours. to my surprise a week elapsed without receiving my items. when i enquired i was advised that no deliveries can be issued as we where approaching easter weekend. i patiently waited until my items where delivered end of April 2021. that was three weeks after payment was received. surprisingly one of the chair show evidence of been broken as it glued and the had a small crack on the side. my wife returned the chair and also queried about the table. instead of the sales person solving the issue, the responds was that you can come collect your money and they take their furniture. What a service.

But that was never exercised, we where promised that we will receive the chair and table when stock was available. when we asked when will they receive stock we were given a very vague answer. We still waited patiently with five chairs and a cracked table. today is marks two months and six days and we haven't received our items in full. What service is it that we are been provided? when you haven't finished with the payment they don't give your staff. but now we finished paying we still does not receive our complete items. i am really disappointment.