Bad service

Item: UFO Furniture
Rating: 1
Author: Qaqamba T

I am very disappointed with UFO. I bought a Restonic bed at Centurion. the base got broken and I reported it several times. It was never exchanged until this day I have given up with the service I got.

Helpful (0)

Replies (4)

UFO Furniture's replyOfficial

19 Dec 2023, 15:38

Dear Qaqamba Tyira

We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and assist in resolving the mentioned complain.

Kind Regards,
Customer Service
Gerald Gotha

UFO Furniture's reply19 Dec 2023, 15:38

Official

UFO Furniture's replyOfficial

21 Dec 2023, 15:40

Dear UFO customer.

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.

Thank you again and we look forward to serving you in the future

Kind regards,
Gerald Gotha

UFO Furniture's reply21 Dec 2023, 15:40

Official

Dear UFO customer.

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.

Thank you again and we look forward to serving you in the future

Kind regards,
Gerald Gotha

Qaqamba T's updateReviewer Update

21 Dec 2023, 17:14

Thank you for your prompt response and assistance. My bed has been replaced and I am happy. thank you

Qaqamba T's update21 Dec 2023, 17:14

Reviewer Update

Thank you for your prompt response and assistance. My bed has been replaced and I am happy. thank you

UFO Furniture's replyOfficial

04 Jan 2024, 08:48

Dear UFO customer.

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.

Thank you again and we look forward to serving you in the future

Kind regards,
Gerald Gotha

UFO Furniture's reply04 Jan 2024, 08:48

Official

Dear UFO customer.

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.

Thank you again and we look forward to serving you in the future

Kind regards,
Gerald Gotha