MM
Manale M
1 reviews | Active since Mar 2024
02 Dec 2024, 21:19
Bad quality
Last year I lodged a complain regarding the bed set I bought at UFO, all thanks to you Hellopeter it was replaced. Little did I know that the worst is coming as the base of the bed broke, then I wrote an email regarding this worst experience and I got a response from one of the suppliers asking UFO to send the previous complain details regarding this issue, till this day I haven't hear from them.
What a painful, frustrating bad experience, I should be enjoying my bed I bought with my money but wow!!! 😠Unhappy Customer Paulina Maraba
Helpful (0)
Replies (2)0
Replies (2)
UFO Furniture's replyOfficial
03 Dec 2024, 06:28 Good day Manale Maraba / Paulina Maraba
Thank you for brining this to our attention.
We are terribly sorry for providing you with a negative experience.
Please allow us to investigate and provide you with a reasonable option to improve your experience.
Kind regards
Customer service team.
We are terribly sorry for providing you with a negative experience.
Please allow us to investigate and provide you with a reasonable option to improve your experience.
Kind regards
Customer service team.
UFO Furniture's reply03 Dec 2024, 06:28
Official
Good day Manale Maraba / Paulina Maraba
Thank you for brining this to our attention.
We are terribly sorry for providing you with a negative experience.
Please allow us to investigate and provide you with a reasonable option to improve your experience.
Kind regards
Customer service team.
We are terribly sorry for providing you with a negative experience.
Please allow us to investigate and provide you with a reasonable option to improve your experience.
Kind regards
Customer service team.
UFO Furniture's replyOfficial
10 Dec 2024, 06:51DEar UFO customer- Manale Maraba / Paulina Maraba
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.-all you need to do is collect the bed from the store.
Thank you again and we look forward to serving you in the future.
Kind regards,
UFO Furniture's reply10 Dec 2024, 06:51
Official
DEar UFO customer- Manale Maraba / Paulina Maraba
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.-all you need to do is collect the bed from the store.
Thank you again and we look forward to serving you in the future.
Kind regards,