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echapo E
1 reviews | Active since Aug 2016
11 Aug 2022, 08:20
Bad quality beds at UFO
Hi my name is Elizabeth I bought a bed at UFO MALL CARNIVAL IN MARCH 2022 AFTER SOMETIME USING THE BED THE MATTEESS STARTED CHANGING SHAPE I TURNED IT A FEW TIMES AND THE STITCHES ON THE ARE COMING OUT CAUZING THE MATTERIAL TO HAVE HOLES IN THEM. I WENT TO THE STORE 3 WEEKS AGO TO REPORT THE MATTER THEY TOOK THEIR TIME TO HELP ME SAYING I MUST GIVE THEM RECEIPTS YET THEY HAVE MY DETAILS ON THEIR SYSTEM. I SENT THEM A VIDEO OF HOW MY BED LOOKS QND I ASKED FOR A REFUND THEY SAID THEY CAN ONLY EXCHANGE OR GIVE ME ANOTHER ONE BUT I MUST TOP UP AS THE OTHER BEDS /BRANDS ARE EXPENSIVE AND NOT IN MY BUDGET. I JUST WANT A REFUND SO I CAN BUY A BED THATS GOOD ENOUGH My bed is still under warranty PLEASE HELP
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echapo E's updateReviewer Update
11 Aug 2022, 11:45Thank you for your quick response
I was willing to top up a 1000 more but unfortunately I don't like the quality of the restonic bed and the other one
The one I was opting for is henwood your stuff advised I get henwood because it's much better than the other ones but I told them I don't have R 2000 to 3000 to top up and I would prefer a refund so I can go and buy a bed I like and which is in my budget but they said they can only exchange.
I told them exchanging makes no difference if the bed and the quality is still poor.
I spent alot of money on that bed irregardless testing it in store.
What the bed is doing and what was promised is not happening so it's really not my fault that the bed I like is more expensive.
I have spoken to the manager in store and Dudu aswell they said they will try to help if not a refund would be best .
Thank you
I was willing to top up a 1000 more but unfortunately I don't like the quality of the restonic bed and the other one
The one I was opting for is henwood your stuff advised I get henwood because it's much better than the other ones but I told them I don't have R 2000 to 3000 to top up and I would prefer a refund so I can go and buy a bed I like and which is in my budget but they said they can only exchange.
I told them exchanging makes no difference if the bed and the quality is still poor.
I spent alot of money on that bed irregardless testing it in store.
What the bed is doing and what was promised is not happening so it's really not my fault that the bed I like is more expensive.
I have spoken to the manager in store and Dudu aswell they said they will try to help if not a refund would be best .
Thank you
eE
echapo E's update11 Aug 2022, 11:45
Reviewer Update
Thank you for your quick response
I was willing to top up a 1000 more but unfortunately I don't like the quality of the restonic bed and the other one
The one I was opting for is henwood your stuff advised I get henwood because it's much better than the other ones but I told them I don't have R 2000 to 3000 to top up and I would prefer a refund so I can go and buy a bed I like and which is in my budget but they said they can only exchange.
I told them exchanging makes no difference if the bed and the quality is still poor.
I spent alot of money on that bed irregardless testing it in store.
What the bed is doing and what was promised is not happening so it's really not my fault that the bed I like is more expensive.
I have spoken to the manager in store and Dudu aswell they said they will try to help if not a refund would be best .
Thank you
I was willing to top up a 1000 more but unfortunately I don't like the quality of the restonic bed and the other one
The one I was opting for is henwood your stuff advised I get henwood because it's much better than the other ones but I told them I don't have R 2000 to 3000 to top up and I would prefer a refund so I can go and buy a bed I like and which is in my budget but they said they can only exchange.
I told them exchanging makes no difference if the bed and the quality is still poor.
I spent alot of money on that bed irregardless testing it in store.
What the bed is doing and what was promised is not happening so it's really not my fault that the bed I like is more expensive.
I have spoken to the manager in store and Dudu aswell they said they will try to help if not a refund would be best .
Thank you