Bad Layby

I made a layby of a bed which I completed payment of in August. I was told by the store to give a 2 days notice before picking up the bed so that proper arrangements could be made. I happen to make a 1 week notice so that I give the store enough time to arrange delivery.

On the day I visited the store, I was told the bed had been discontinued and is not available in Gauteng as such they cannot give me the bed I requested. Rather the remaining stock of that bed is in Limpopo, and If I am willing to wait 1 more week the bed will be requested on my behalf. I agreed to waiting the extra week, as long as I will get the bed I paid for. A week passed and I did not get any communication from the store.

I then decided to enquire and visit the store, and I was told there was a delay with fetching the stock in Limpopo but the bed will be delivered by the end of the week and that I will receive communication from the store. Again I was patient and agreed to wait another week. Another week has gone and I have not received the bed nor communication from the store.

How is it possible that you layby something and on the day you go to collect it, you are told that it is not available and has been discontinued. Then after making 2 different arrangements, you still do not get what you paid for. And no one is communicating with you or saying anything. Instead you are the one who is running around and trying to get hold of them. On top of that if you cancel you must forfeit 10% , even though it is the store's fault and incompetence that is leading to the cancelation.