BAD CUSTOMER SERVICE

I bought couches at UFO Boksburg Tower Centre Northrand, for R27 350.00 in cash, that was in November 2019, in September 2020 the material started to horribly tear on the seams and I reported it, the couches were taken for repairs, they took long to come back and I continuously had to follow up with the Manager and then he told that the supplier was waiting for the new material from oversees. finally the couches were back and to my surprise it was still the same material because it still had the same stains that they left with, I notified the Manager that same thing might happen again because the material was still the same, he told to wait and see if it will continue. however I didn't have the problem because the main issue was fixed. now its December 2020 and the tearing has started again on the same places. I went to the store today to report that I don't want these couches anymore because clearly this is not the quality I have paid for. the Manager just told me that there's nothing that he can do because he doesn't have powers, I had to send him pictures that he can send to the head office or his boss so that they can give him guidance on what to do he will revert back to me on Monday, today is Friday, no apology no nothing. and for the fact that this is not the first time this happened he is aware of this issue, I have to say I'm highly disappointed, a Manager that cant do anything to assist his clients. why is he the Manager? to make matters worse when I tried to call Head office in some reason I was put back to him, where he again didn't apologies for anything, rather keep on exchanging words with me on the phone. this was a horrible service really disgusting.