Bad After Sales Assistance

To whom it may concern,<br> <br> It is with great distress that I am notifying you of my current predicament:<br> I bought 2 and 3 seater couches during October 2014 from UFO furniture Marlboro. My situation at the current moment is that the 3 seater supporter has become loose. I have a warranty for them and would like to use this opportunity to access this claim. <br> I had such great service when I was assisted in purchasing this product but now with the after sales assistance I wish to complain because there isn't such a thing. I contacted the branch 2 weeks ago and spoke to Eric, and he advised me that he will sent someone out to investigate the problem. I am still waiting for someone to come out. <br> All I really request is to please send someone out to my house to investigate if the couch can be fixed or replaced.<br>