Awaiting refund

Good DayI purchased a Duchess dining table from the Centurion store on July 17, 2024. Since the table wasn't on display, I couldn't examine it before buying. When I received it, I immediately called the store and spoke to the salesperson, Kgomotso, to report that the table was too small for my chairs to fit at each end. I requested a refund, as the other available dining tables were too expensive. However, whenever I call or visit the store, I'm told that an email has been sent for authorization. Please assist in escalating and fast-tracking my query.