Ucook we expected better.

Unfortunately, we are forced to resort to Hello Peter for any proper reply from UCook. Every time we call their number we receive a message stating all agents are in training and we need to send an Email.

We started contacting Ucook on Monday as our order had not arrived. Getting home to expect a package for the evening meal and nothing was in sight. After emailing them we received an email back stating a delay in deliveries and that we just need to hold tight as we will be receiving our package before 7pm the same night. 7pm came and gone, had to rush out to find some food to feed the family for the evening. Multiple emails were sent again, with a promised reply on the next day that our box would be repacked with fresh ice and sent on the same day to us, with a 15% Discount and a bottle of wine for the trouble. Needless to say, we did not hold our breath and surely nothing arrived. But like clockwork, our next payment for the full R1485.00 was deducted from our account with no discount as promised and still no orders were received from the previous payment made. This time no replies to our emails and we are still waiting for any information or products from Ucook.

Thus, in short, do not make promises that you can not keep. We all understand that issues do occur and logistics can be challenging. Just communicate and don't leave a family waiting and hoping something will arrive. Health stress-free meals for a family is what is being promised, but the exact opposite is what we received. Service and Quality is definitely on the decline and more of our friends have resorted to alternative services. Ucook we expected better.