Based on recent customer reviews, UCook is widely praised for fresh, high quality ingredients, clear recipe cards and the convenience of skipping grocery shopping. Customers highlight generous portions, weekly menu variety including vegetarian, low calorie and Discovery Vitality options, easy subscription pausing, box and ice pack recycling, and occasional free gifts. Frustrations centre on a sign up flow that debits accounts before shoppers realise they have subscribed, unreachable or scripted support on WhatsApp, email and phone, missing or substituted ingredients, undelivered orders, and vague delivery time slots.
TrustIndex
5.1
NPS Score
55
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About UCook
What do customers say about UCook?
Based on recent customer reviews, UCook is widely praised for fresh, high quality ingredients, clear recipe cards and the convenience of skipping grocery shopping. Customers highlight generous portions, weekly menu variety including vegetarian, low calorie and Discovery Vitality options, easy subscription pausing, box and ice pack recycling, and occasional free gifts. Frustrations centre on a sign up flow that debits accounts before shoppers realise they have subscribed, unreachable or scripted support on WhatsApp, email and phone, missing or substituted ingredients, undelivered orders, and vague delivery time slots.
Is UCook trustworthy?
UCook has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked UCook across 265 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
Ucook is the best
My husband is on a lifestyle change due to his weight and ucook meals help a lot as their portions are just enough and there are no left overs which could lead to eating more that one should and all their ingredients are fresh.
1 reviews | Active since Dec 2021
Ucook is the best
My husband is on a lifestyle change due to his weight and ucook meals help a lot as their portions are just enough and there are no left overs which could lead to eating more that one should and all their ingredients are fresh.
1 reviews | Active since Aug 2023
Amazing and yummy
Great experience with Ucook. I've been using it for years and just makes my life easier while ensuring I have yummy food every week! Oooh and I love the little gifts they send every now and then
1 reviews | Active since Jun 2026
Amazing! (wish I had a bigger budget)
What a pleasant surprise! Website is easy and efficient, just be aware that you are signing up when you think you are still trying to look at meal options etc.... Maybe a separate page for viewing only, but yes, super easy and fast! Signed up before I realized it and decided to give it a go! Meals were amazing and so easy! I love cooking, but once in a while do not have time to do so with my work hours. Will most definitely make use of their service in future again. My budget is tiny so only tried the budget friendly options, still over my budget but so worth while!
1 reviews | Active since Jun 2026
Amazing! (wish I had a bigger budget)
What a pleasant surprise! Website is easy and efficient, just be aware that you are signing up when you think you are still trying to look at meal options etc.... Maybe a separate page for viewing only, but yes, super easy and fast! Signed up before I realized it and decided to give it a go! Meals were amazing and so easy! I love cooking, but once in a while do not have time to do so with my work hours. Will most definitely make use of their service in future again. My budget is tiny so only tried the budget friendly options, still over my budget but so worth while!
1 reviews | Active since Aug 2026
UCook does the thinking for you.
Our family have been using UCook for years, especially during busy times when we do not have time to shop. The best part is you do not have to think what to eat. Ingredients are always fresh and recipe instructions very clear. Healthy and interesting food.
1 reviews | Active since Aug 2026
UCook does the thinking for you.
Our family have been using UCook for years, especially during busy times when we do not have time to shop. The best part is you do not have to think what to eat. Ingredients are always fresh and recipe instructions very clear. Healthy and interesting food.
1 reviews | Active since Nov 2011
UCook - DONOT enter any details!
DONOT attempt to go on their website. I wanted to go on to see what types of meals they offer and they asked me to sign up..so that this is a normal process like any other NORMAL site. But instead you are signing up for a subscription. I found out later that they debited my account. Now im fighting for a refund for something that i didn't want. They don't have proper channels to contact and you are moved from one space to another. "problems with the bank" etc are told to you instead of a real answer.
1 reviews | Active since Nov 2011
UCook - DONOT enter any details!
DONOT attempt to go on their website. I wanted to go on to see what types of meals they offer and they asked me to sign up..so that this is a normal process like any other NORMAL site. But instead you are signing up for a subscription. I found out later that they debited my account. Now im fighting for a refund for something that i didn't want. They don't have proper channels to contact and you are moved from one space to another. "problems with the bank" etc are told to you instead of a real answer.
1 reviews | Active since Mar 2013
Has changed my life!
Has changed my life! The recipes are always delicious and plenty of variety. Max 45 mins and I have a yummy meal on the table. Don’t spend hours grocery shopping and have made so many different types of dishes. Always excellent quality ingredients
1 reviews | Active since Mar 2013
Has changed my life!
Has changed my life! The recipes are always delicious and plenty of variety. Max 45 mins and I have a yummy meal on the table. Don’t spend hours grocery shopping and have made so many different types of dishes. Always excellent quality ingredients