Ucook, poor service delivery.

5 Months of drivers calling me to verify my address every week because they are lost. Ucook cannot retain delivery drivers for more than 1 week it would seem. Complained to a Manager - Gershwin. Promised the world and did nothing. When I called to speak to the owner of the company, they wanted to put me through to Gershwin. When I said I was calling to complain about Gershwin. They said they will get someone to call me back.

Lo and behold, they got Gershwin to call me back. When I demanded to talk to the owner of the business, he refused.

Great concept useless service delivery, even worse management with zero customer skills.

The sad thing is that I belong to a group of 11 households who use Ucook. we each spend on average between R5000 and R7800 per month. This means they loose out on well over R**** in business.

Remember that this group of 11 had spread the word to many others...