hO
hannelore O
1 reviews | Active since Jan 2012
25 Jul 2022, 15:16
Ucook, messing with my dinner plans
After 4 years I am cancelling my membership and subscription with ucook, and advising my friends in Cape Town to do the same - this is due to the fact that even the head of their customer services Gerswin Rademeyer could not honour a promise made on Friday that he will ensure that 2 pizzas are added to my box today after a serious error on your side last week, going against the SA consumer act. I am also just really tired of listening to excuses of 'we don't have driver's' and 'our humble apologies'. This was the last straw. It was good, and I will miss it, but I cannot work with a company that makes empty promises and mess up my dinner plans after they made serious IT and PR errors.
Helpful (0)
Replies (3)0
Replies (3)
UCook's replyOfficial
25 Jul 2022, 17:51Hi Hannelore,
Thank you for the feedback, we have seen the feedback in your emails sent to all departments.
We apologise that your experience was not great and have been advised that the FREE pizza and wine were delivered to you.
Regards
UCOOK
Thank you for the feedback, we have seen the feedback in your emails sent to all departments.
We apologise that your experience was not great and have been advised that the FREE pizza and wine were delivered to you.
Regards
UCOOK
UCook's reply25 Jul 2022, 17:51
Official
Hi Hannelore,
Thank you for the feedback, we have seen the feedback in your emails sent to all departments.
We apologise that your experience was not great and have been advised that the FREE pizza and wine were delivered to you.
Regards
UCOOK
Thank you for the feedback, we have seen the feedback in your emails sent to all departments.
We apologise that your experience was not great and have been advised that the FREE pizza and wine were delivered to you.
Regards
UCOOK
hO
hannelore O's updateReviewer Update
25 Jul 2022, 22:06Dear Ucook - no amount of free pizza and wine can ever make up for your poor service and lack of commitment, which left a lingering sour taste in my mouth. Fact remains, you tried to 'make up' with free pizza, which you also did not commit too before shouting and fighting and social shaming forced you to honour. As said, delete my account.
hO
hannelore O's update25 Jul 2022, 22:06
Reviewer Update
Dear Ucook - no amount of free pizza and wine can ever make up for your poor service and lack of commitment, which left a lingering sour taste in my mouth. Fact remains, you tried to 'make up' with free pizza, which you also did not commit too before shouting and fighting and social shaming forced you to honour. As said, delete my account.
UCook's replyOfficial
26 Jul 2022, 08:18Hi Hannelore,
Thank you for your feedback.
Note this will be completed today.
Regards
UCOOK
Thank you for your feedback.
Note this will be completed today.
Regards
UCOOK
UCook's reply26 Jul 2022, 08:18
Official
Hi Hannelore,
Thank you for your feedback.
Note this will be completed today.
Regards
UCOOK
Thank you for your feedback.
Note this will be completed today.
Regards
UCOOK