uCook first attempt - Massive FAIL

Terrible experience with my first and last attempt at using uCook. You cant place an order for 2 different kits, so me and my partner have to do separate orders, why?? Then I place my order (after 9am) and when I planned to place a 2nd order I get the message that orders are now closed. uCook advised you cant order after 9am, yet my order went through :/ Then I called in and get told the order did not complete, only for the order to complete after I was told it did not and my bank sms went off for the debit order. Then I checked the order and it was not even the meals I added, uCook just place the easy peasy kit. I had to call in twice to get this sorted out and I will not be using uCook. the site is useless, the processes dont make sense and this was supposed to be a easy and enjoyable process, instead turned into a mission and wasting my time and money getting hold of uCook to cancel the order. I dont think uCook know how their own processes work. If you cant order after 9am, then how did I order after 9am? I have all the emails and bank notifications to prove this order completed after 9am. Useless company who dont know how to listen to their customers or even test their systems work before communication it to the customer. completely detached from the user experience. I have also tried to unsubscribe from all communications, and the site wont allow me to do so and says I dont have permission to edit my email preferences, which is ******* with the POPI act.