UCook box not delivered to address supp****

I re-enabled our Ucook account after not using it for over a year. Last week (6 Sep) was our first order. I updated our address to KZN the previous week but forgot to update the suburb (Kuils River). Soon after the order was placed I updated the address. The box however was still sent to Kuils River in Cape Town instead of Kloof in KZN. When Ucook called me they said I should have phoned them to tell them about this. However, I had updated the address on the online system on the previous Wednesday. They said they could either send the box to charity or to an address of my choice in Cape Town. I initially told them to send it to charity. However, I phoned back a few minutes later and gave them the address of our friends in Table View, Cape Town for them to send the box to. This week our friends phoned to say they never got the box. Ucook now tells me that they never changed the address with the courier and it was sent to charity. This has left us and our friends very disappointed... especially as this was our first order after re-starting the service.