AT
Arno T
1 reviews | Active since Jun 2020
15 Nov 2021, 09:58
Terrible uCook delivery
Good day,
Had a terrible experience with my uCook delivery today. Driver was expecting me as client to come and collect my order in the parking area of our office block. After giving him the block number and company name numerous times he kept telling me I must come down to collect my order as he doesn't know where the delivery is for.
Really disappointed in the arrogance of the delivery driver.
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UCook's replyOfficial
15 Nov 2021, 10:52Good day Arno, we profusely apologies for this inconvenience caused and would like to address it immediately. Due to data protection by hello peter, we cannot see the email address linked to your UCOOK account for us to determine who the courier company is. Kindly email us at *** so we can escalate this matter and ensure that this driver is removed from the UCOOK account. Apologies once again this is surely not our usual standards and we will ensure this never happens again. Regards UCOOK
Best regards,
UCook's reply15 Nov 2021, 10:52
Official
Good day Arno, we profusely apologies for this inconvenience caused and would like to address it immediately. Due to data protection by hello peter, we cannot see the email address linked to your UCOOK account for us to determine who the courier company is. Kindly email us at *** so we can escalate this matter and ensure that this driver is removed from the UCOOK account. Apologies once again this is surely not our usual standards and we will ensure this never happens again. Regards UCOOK
Best regards,