Poor service, quality products.

Great initiative and really good product. Sadly the service is so disappointing.

- Drivers often cannot find our address - WhatsApp support responses are very sporadic. - We’ve had occasions where the meat or fresh produce was off, and had to send more than one message before getting a response. - When going on holiday and I clear my basket, money is still deducted from my account. - This week we were billed for products that were not shipped, but were added to the shipping label.

I’ve cancelled before, but because it’s such a promising initiative I decided to give it another shot. Unfortunately these issues keep happening and I don’t think I will be ordering from Ucook again.