GT
Gustav T
1 reviews | Active since Feb 2012
14 Sept 2021, 14:12
No coupons or promotions for regular customers
I am sick and tired that you keep on emailing promotions and discount coupons to my wife's account, who does not order anything, yet when I try to apply those coupons, there is always an error, such as "Your recent orders does not match the campaign criteria".
It is like your saying: "We are making money out of you, so F*** you, you don't get a discount"
Well then I say to you - you don't get my money.
Helpful (0)
Replies (4)0
Replies (4)
UCook's replyOfficial
14 Sept 2021, 14:33Hi Gustav, thank you for reaching out to us. This is definitely not the message that we are trying to portray, we generally offer first-time buyer promotions as a welcome gift to customers who sign up. Very similar to the one we gave you when you signed up which was 50% off your first two orders. We are currently working on our UCOOK rewards programme that will cater for existing customers like yourself, this will be a tiering system where you as a customer will qualify for automatic discounts or gifts once you reach different tiers. We thank you for the feedback and will be in contact via email when we launch this new rewards programme, currently, we have the refer a friend which is eligible to all customers. Regards UCOOK
UCook's reply14 Sept 2021, 14:33
Official
Hi Gustav, thank you for reaching out to us. This is definitely not the message that we are trying to portray, we generally offer first-time buyer promotions as a welcome gift to customers who sign up. Very similar to the one we gave you when you signed up which was 50% off your first two orders. We are currently working on our UCOOK rewards programme that will cater for existing customers like yourself, this will be a tiering system where you as a customer will qualify for automatic discounts or gifts once you reach different tiers. We thank you for the feedback and will be in contact via email when we launch this new rewards programme, currently, we have the refer a friend which is eligible to all customers. Regards UCOOK
GT
Gustav T's updateReviewer Update
14 Sept 2021, 15:03Thank you for the swift and friendly response and phone call. I understand that it is important to try and get new customers, hence the discounts, but I think it is equally important to retain existing customers. Hence I look forward to the UCOOK rewards programme, so that I, as a regular customer, can also receive a little bit of discount :)
GT
Gustav T's update14 Sept 2021, 15:03
Reviewer Update
Thank you for the swift and friendly response and phone call. I understand that it is important to try and get new customers, hence the discounts, but I think it is equally important to retain existing customers. Hence I look forward to the UCOOK rewards programme, so that I, as a regular customer, can also receive a little bit of discount :)
UCook's replyOfficial
14 Sept 2021, 15:51Absolutely agree sir, this is why we issued you the discount today and it applies off the next 2 orders. Thank you for your support, regards UCOOK
UCook's reply14 Sept 2021, 15:51
Official
Absolutely agree sir, this is why we issued you the discount today and it applies off the next 2 orders. Thank you for your support, regards UCOOK
UCook's replyOfficial
01 Sept 2023, 13:38Hello Gustav,
We hope that your experience has improved since your initial complaint. If you are now satisfied with our service, we kindly request that you consider updating your review here.
Thank you for your feedback and for being a valued member of Team UCOOK.
Best regards,
We hope that your experience has improved since your initial complaint. If you are now satisfied with our service, we kindly request that you consider updating your review here.
Thank you for your feedback and for being a valued member of Team UCOOK.
Best regards,
UCook's reply01 Sept 2023, 13:38
Official
Hello Gustav,
We hope that your experience has improved since your initial complaint. If you are now satisfied with our service, we kindly request that you consider updating your review here.
Thank you for your feedback and for being a valued member of Team UCOOK.
Best regards,
We hope that your experience has improved since your initial complaint. If you are now satisfied with our service, we kindly request that you consider updating your review here.
Thank you for your feedback and for being a valued member of Team UCOOK.
Best regards,