Friendly Customer Support, willing to help and listen :)

So I had a billing issue, where I paused my subscription for a week, yet I was billed on the Wednesday morning. I sent an email to UCook asking them to reverse the transaction and not send me a food box for the next week.

Within 20 minutes, I received a phone call from a very friendly support member, who subsequently explained that I was billed because after I paused the subscription, I updated the cart, and the system then automatically re-subscribe the client (It is a feature), and further assured me that they will cancel the transaction, refund me and ensure I do not receive a box of food the next week, that I do not want.

I am very happy with how UCook handled my complaint, and the speedy resolution theroff.