TK
Tru-handé Kotze
1 reviews | Active since Sept 2020
07 Dec 2021, 08:48
DON'T USE UCOOK
I've used UCOOK for the first time this week - what an utter disappointment! 👎 Issue 1: I was billed incorrectly. Issue 2: The courier services delivered our package to the wrong address, even though I spoke with two UCOOK representatives and the courier services. This was eventually sorted as I had to WhatsApp the courier guy directly. Issue 3: Only one out of three meals were delivered. I had to phone the courier guy to enquire what the situation is, just for him to respond that he is aware he only delivered one out of three meals but that head office advised him to deliver it anyway. I've sent numerous emails with no response. Is this standard practice? It's really unacceptable. 0/10 - WOULD NOT RECOMMEND UCOOK! 👎
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Replies (1)
UCook's replyOfficial
21 Jun 2023, 16:35Hi
I would like to sincerely apologize for the series of issues you encountered during your first experience with UCOOK. We understand how frustrating and disappointing this must have been for you, and we deeply regret any inconvenience caused.
Please know that we take your feedback very seriously, and we have already taken immediate action to address the problems you encountered. We have implemented robust measures to ensure that such issues are eliminated moving forward.
Regarding Issue 1, the incorrect billing, we have thoroughly reviewed our billing processes to prevent any similar occurrences in the future. We apologize for the inconvenience caused and assure you that we are actively working on improving our billing accuracy.
Regarding Issue 2, the delivery to the wrong address, we have strengthened our communication channels with our courier services to ensure that deliveries are made accurately. We apologize for the inconvenience and have taken steps to rectify this miscommunication between our team and the courier services.
Lastly, regarding Issue 3, the missing meals, we are deeply sorry for the oversight. We have investigated the matter and have implemented additional checks and balances in our fulfillment process to ensure that all meals are delivered correctly. We understand the frustration this caused and want to assure you that we have taken immediate steps to rectify this situation.
Your experience is not reflective of the standard we strive to achieve at UCOOK, and we are committed to making things right for you. We appreciate your patience and understanding as we work through these challenges.
I would like to personally assure you that we value your feedback and take it as an opportunity for improvement. We are constantly striving to enhance our customer experience, and your insights are instrumental in that process.
If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We are here to assist you and ensure that your future experiences with UCOOK are nothing short of exceptional.
Once again, please accept our deepest apologies for the disappointment you experienced. We genuinely appreciate your feedback and the opportunity to make amends.
I would like to sincerely apologize for the series of issues you encountered during your first experience with UCOOK. We understand how frustrating and disappointing this must have been for you, and we deeply regret any inconvenience caused.
Please know that we take your feedback very seriously, and we have already taken immediate action to address the problems you encountered. We have implemented robust measures to ensure that such issues are eliminated moving forward.
Regarding Issue 1, the incorrect billing, we have thoroughly reviewed our billing processes to prevent any similar occurrences in the future. We apologize for the inconvenience caused and assure you that we are actively working on improving our billing accuracy.
Regarding Issue 2, the delivery to the wrong address, we have strengthened our communication channels with our courier services to ensure that deliveries are made accurately. We apologize for the inconvenience and have taken steps to rectify this miscommunication between our team and the courier services.
Lastly, regarding Issue 3, the missing meals, we are deeply sorry for the oversight. We have investigated the matter and have implemented additional checks and balances in our fulfillment process to ensure that all meals are delivered correctly. We understand the frustration this caused and want to assure you that we have taken immediate steps to rectify this situation.
Your experience is not reflective of the standard we strive to achieve at UCOOK, and we are committed to making things right for you. We appreciate your patience and understanding as we work through these challenges.
I would like to personally assure you that we value your feedback and take it as an opportunity for improvement. We are constantly striving to enhance our customer experience, and your insights are instrumental in that process.
If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We are here to assist you and ensure that your future experiences with UCOOK are nothing short of exceptional.
Once again, please accept our deepest apologies for the disappointment you experienced. We genuinely appreciate your feedback and the opportunity to make amends.
Best regards,
UCook's reply21 Jun 2023, 16:35
Official
Hi
I would like to sincerely apologize for the series of issues you encountered during your first experience with UCOOK. We understand how frustrating and disappointing this must have been for you, and we deeply regret any inconvenience caused.
Please know that we take your feedback very seriously, and we have already taken immediate action to address the problems you encountered. We have implemented robust measures to ensure that such issues are eliminated moving forward.
Regarding Issue 1, the incorrect billing, we have thoroughly reviewed our billing processes to prevent any similar occurrences in the future. We apologize for the inconvenience caused and assure you that we are actively working on improving our billing accuracy.
Regarding Issue 2, the delivery to the wrong address, we have strengthened our communication channels with our courier services to ensure that deliveries are made accurately. We apologize for the inconvenience and have taken steps to rectify this miscommunication between our team and the courier services.
Lastly, regarding Issue 3, the missing meals, we are deeply sorry for the oversight. We have investigated the matter and have implemented additional checks and balances in our fulfillment process to ensure that all meals are delivered correctly. We understand the frustration this caused and want to assure you that we have taken immediate steps to rectify this situation.
Your experience is not reflective of the standard we strive to achieve at UCOOK, and we are committed to making things right for you. We appreciate your patience and understanding as we work through these challenges.
I would like to personally assure you that we value your feedback and take it as an opportunity for improvement. We are constantly striving to enhance our customer experience, and your insights are instrumental in that process.
If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We are here to assist you and ensure that your future experiences with UCOOK are nothing short of exceptional.
Once again, please accept our deepest apologies for the disappointment you experienced. We genuinely appreciate your feedback and the opportunity to make amends.
I would like to sincerely apologize for the series of issues you encountered during your first experience with UCOOK. We understand how frustrating and disappointing this must have been for you, and we deeply regret any inconvenience caused.
Please know that we take your feedback very seriously, and we have already taken immediate action to address the problems you encountered. We have implemented robust measures to ensure that such issues are eliminated moving forward.
Regarding Issue 1, the incorrect billing, we have thoroughly reviewed our billing processes to prevent any similar occurrences in the future. We apologize for the inconvenience caused and assure you that we are actively working on improving our billing accuracy.
Regarding Issue 2, the delivery to the wrong address, we have strengthened our communication channels with our courier services to ensure that deliveries are made accurately. We apologize for the inconvenience and have taken steps to rectify this miscommunication between our team and the courier services.
Lastly, regarding Issue 3, the missing meals, we are deeply sorry for the oversight. We have investigated the matter and have implemented additional checks and balances in our fulfillment process to ensure that all meals are delivered correctly. We understand the frustration this caused and want to assure you that we have taken immediate steps to rectify this situation.
Your experience is not reflective of the standard we strive to achieve at UCOOK, and we are committed to making things right for you. We appreciate your patience and understanding as we work through these challenges.
I would like to personally assure you that we value your feedback and take it as an opportunity for improvement. We are constantly striving to enhance our customer experience, and your insights are instrumental in that process.
If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We are here to assist you and ensure that your future experiences with UCOOK are nothing short of exceptional.
Once again, please accept our deepest apologies for the disappointment you experienced. We genuinely appreciate your feedback and the opportunity to make amends.
Best regards,