*********** couriers

Hi Thelma, 

I hope this message finds you well. First and foremost, we sincerely apologize for the delivery experience you've had with us recently. We understand that the quality of our courier service has fallen short of your expectations, and we deeply regret any inconvenience caused.


We want to assure you that providing delicious food and excellent customer satisfaction are top priorities for us at UCOOK. Your feedback is invaluable in helping us identify areas of improvement, and we appreciate you bringing these issues to our attention.


Please know that we are already in the process of reviewing and changing our courier services to ensure smoother and more reliable deliveries. We are taking steps to address the specific problems you mentioned:

1. Delivering to the wrong address: We are working with our couriers to improve their accuracy and attention to delivery instructions.
2. Frozen food transportation: We are in discussions with our couriers to provide proper refrigerated transportation for frozen items, ensuring they arrive in optimal condition.
3. Packaging issues: We are investigating the packaging problems you mentioned to prevent any future occurrences.

We completely understand how inconvenient it is to have to take photos and request credits for delivery issues. Our aim is to streamline this process so that you won't have to worry about such matters in the future.Your satisfaction is essential to us, and we want to assure you that these matters are being taken seriously and will be rectified promptly.

Once again, we apologize for any frustration this may have caused and thank you for bringing these issues to our attention. We value you as a customer, and we are committed to ensuring a more pleasant experience moving forward.

If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at ***.

Regards
Team UCOOK