MB
Minnette B

1 reviews | Active since Oct 2009

03 Dec 2015, 16:58

Unauthorised debitorders on my bankaccount

Rescuebox is one of the suppliers of Vodacom when you sign up a contract with Vodacom for a recent special they had on a Tablet. I did not sign up for the contract neither did I taken receipt of the Tablet from Vodacom. Since 1 August 2015 Rescuebox is deducting the amount of R 49.00 on a monthly basis from my bank account. On 2 December 2015 I've spoken to a lady at Rescuebox where after she confirmed, after checking my ID number that she can see that I did not sign up for the contract. I need 5 months deductions to be refunded to me as I did not authorise any to be deducted from my bank account.

0
Replies (1)
SPOT
SPOT's reply08 Dec 2015, 12:27
Official
Hello minnette01,


Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.

Kind Regards
Rescue Box Team