TK
Thulisile K
1 reviews | Active since Mar 2019
04 Dec 2025, 11:18
UCONNECT THE ****
We have recieved a call from Uconnect regarding the tv box and were promised that it will come with the DSTV Compact package at no extra cost we just need to connect to wifi and this was not the case the tv box had issues and we called the call centre after two days since we received the box and explained the issue to the agent and we were told we need to pay R400 cancellation but they will listen to the sales call but we never received the banking details or feedback regarding the cancellation fee. We have contacted them again recently but they keep drooping a call and we have already spent a lot of airtime reaching out. I am so disappointed at UCONNECT THEY ARE ****MERS
Helpful (0)
Replies (2)0
Replies (2)
SPOT's replyOfficial
04 Dec 2025, 12:27Hi Thulisile, we are sorry to hear that you've had a poor experience. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.
Thank you
uConnect
Thank you
uConnect
Best regards,
SPOT's reply04 Dec 2025, 12:27
Official
Hi Thulisile, we are sorry to hear that you've had a poor experience. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.
Thank you
uConnect
Thank you
uConnect
Best regards,
TK
Thulisile K's updateReviewer Update
04 Dec 2025, 15:17Still have not received a call from Uconnect
TK
Thulisile K's update04 Dec 2025, 15:17
Reviewer Update
Still have not received a call from Uconnect