KL
Kgosi L

1 reviews | Active since Jan 2026

08 Jan 2026, 08:45

*****STERS!!!

This company operates under Deals Direct and Ignition Group. I spoke to them telephonically and informed them that I was only provisionally agreeing to their offer, subject to receiving and reviewing the full terms and conditions. After receiving the terms and conditions, I did not agree with them and therefore declined all the DebiCheck mandates sent to my bank account.

I also sent an email clearly stating that I was no longer interested, and I verbally informed their sales agent, Lionel, of the same. Despite this, a registered DebiCheck mandate was still sent to my bank without my approval.

I consider this conduct ********* and potentially *****ulent. I explicitly communicated my decision to cancel, yet my instructions were ignored. This matter should be formally reported and investigated. uCONNECT, please cancel the registered mandate you made on my account even after I told you that I am not interested.

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Replies (1)
SPOT
SPOT's reply08 Jan 2026, 10:37
Official
Hi Kgosi, we are sorry to hear that you've had a poor experience. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.

Thank you
uConnect