Spot

I am currently having issues for almost 4 months now I have been promised that my issue is being escalated but till today I can't access spot I have done all the troubleshooting steps for 4 months sent screen shoots still I am not having my issue resolved I am unable to access my money and be able to utilize my account when I speak to the people from spot they tell me they can't help me I sent screen shot after screen shot but no help I feel devastated and disappointed on this app and the customer service and the ridiculous things I need to do some they say I need to log in ,inside my house out side my house to think I have money which I need so bad and I can't use