DM
Dumisani M

1 reviews | Active since Mar 2014

20 Jan 2026, 10:23

Replacement of the damaged sim card

Poor customer service from their customer care service department. I struggled for three days just to get the replacement Sim card for the damaged sim card. In the customer service department, they referred me to their specialist, but they do not have even the courtesy to transfer my call to the specialist. I always had to dial the 135 number that puts me to Cell-C. By the time I got I was embarrassed to be their client.

0
Replies (1)
SPOT
SPOT's reply20 Jan 2026, 16:12
Official
Hi Dumisani, we are sorry to hear that you've had a poor experience. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.

Thank you
uConnect