Putrid Spotting

Worst service EVER! and you have no shame, contacting me weeks later to say the query was resolved, worst customer experience, how do you have staff working only until 8pm yet your transactions etc is 24hrs, yesterday I topped up my Spot account with R200, I clicked once and it took R200 x 2 the one eventually came through the other is pending, just like last my last query it was in pending for 2 weeks, don’t provide a service if you can’t support it, this is putrid service, it’s a few days before pay day and you do this, and then trying to speak to an agent since after 5pm yesterday they all are useless AI would do a better job, still no response from spot but the chat says responding in 5mins? Since last night, you are what’s wrong with customer service in the South Africa