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AVdM
Albie Van der Merwe

1 reviews | Active since Jun 2023

17 May 2024, 15:33

Promise not kept

I was contacted by OnAir in January 2024, a 3rd party agent for MultiChoice regarding an upgrade to the Dstv Ultra decoder. I was offered a 24 months repayment option and an extra add-on feature provided by Uconnect. This consist of a free sim card with a promised free R50 airtime on a monthly basis. My debit orders for March and April were processed successfully. To date I have been contacting Uconnect for 6 times via telephone and 2 times via e-mail with no response from any agent as promised. Every time I get the same answer. “It seems that there is a problem and we need to look into this. We will give you feedback as soon as possible.” Unfortunately I’ve spent too much time and effort to sort out this problem. I’m quite disappointed in the service from Uconnect and OnAir as this is not what I would have expect from a service that is linked to MultiChoice.

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Replies (2)
AVdM
Albie Van der Merwe's update17 May 2024, 16:28
Reviewer Update
I would like to thank Uconnect for the quick response via their operations manager. I can clearly see that you care about your customer's experience and that this was a unfortunate event and not the standard that you are use to. Thank you so much. I appreciate the quick response and feedback. This is excellent service. I will need to give you a 5 star rating for resolving the issue.
SPOT
SPOT's reply17 May 2024, 16:40
Official
Hi Albie, thank you so much for your kind words! We're thrilled to hear that you have been assisted with your query. Your support means a lot to us, and we're committed to continuously improving and providing you with the best experience possible. Thank you for your support! Love uConnect.