DS
Dominique S
1 reviews | Active since Feb 2024
05 Feb 2024, 18:52
****mers
MOST TERRIBLE EXPERIENCE EVER!!! I was given a sim card by one of your salesmen with the name of Frank. He said a debit order will not go off and that he needs my account details for the cashback I would have been receiving. To my Suprise a debit order of R201 went off the end of the month as well as another debit order of R125 from a third party as my information was shared with them!!! I had to close my account and change my cell phone number because of this ****. I want my money back!!!
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SPOT's replyOfficial
06 Feb 2024, 11:50Good Day Dominique ,
I am writing to express my sincere apologies for the negative experience you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.
Upon reviewing your account and the circumstances surrounding the unauthorized debit orders, we understand the gravity of the situation and are committed to resolving it promptly. Please rest assured that we take matters of customer security and trust very seriously.
To address your concerns and facilitate the refund process, we kindly request the following information:
Your full name and contact details.
Details of the unauthorized debit orders, including dates, amounts, and any relevant reference numbers.
Any supporting documentation or evidence you may have regarding the unauthorized transactions.
Once we receive this information, our dedicated team will thoroughly investigate the matter and work to expedite the refund process. Additionally, we will take appropriate measures internally to prevent such incidents from occurring in the future.
We understand the importance of regaining your trust and confidence in our services, and we are committed to ensuring a satisfactory resolution to this issue.
Thank you for bringing this matter to our attention, and we apologize once again for any distress or inconvenience caused. Your satisfaction is our priority, and we appreciate your patience and cooperation as we work to resolve this matter.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
uConnect Support Team
I am writing to express my sincere apologies for the negative experience you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.
Upon reviewing your account and the circumstances surrounding the unauthorized debit orders, we understand the gravity of the situation and are committed to resolving it promptly. Please rest assured that we take matters of customer security and trust very seriously.
To address your concerns and facilitate the refund process, we kindly request the following information:
Your full name and contact details.
Details of the unauthorized debit orders, including dates, amounts, and any relevant reference numbers.
Any supporting documentation or evidence you may have regarding the unauthorized transactions.
Once we receive this information, our dedicated team will thoroughly investigate the matter and work to expedite the refund process. Additionally, we will take appropriate measures internally to prevent such incidents from occurring in the future.
We understand the importance of regaining your trust and confidence in our services, and we are committed to ensuring a satisfactory resolution to this issue.
Thank you for bringing this matter to our attention, and we apologize once again for any distress or inconvenience caused. Your satisfaction is our priority, and we appreciate your patience and cooperation as we work to resolve this matter.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
uConnect Support Team
SPOT's reply06 Feb 2024, 11:50
Official
Good Day Dominique ,
I am writing to express my sincere apologies for the negative experience you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.
Upon reviewing your account and the circumstances surrounding the unauthorized debit orders, we understand the gravity of the situation and are committed to resolving it promptly. Please rest assured that we take matters of customer security and trust very seriously.
To address your concerns and facilitate the refund process, we kindly request the following information:
Your full name and contact details.
Details of the unauthorized debit orders, including dates, amounts, and any relevant reference numbers.
Any supporting documentation or evidence you may have regarding the unauthorized transactions.
Once we receive this information, our dedicated team will thoroughly investigate the matter and work to expedite the refund process. Additionally, we will take appropriate measures internally to prevent such incidents from occurring in the future.
We understand the importance of regaining your trust and confidence in our services, and we are committed to ensuring a satisfactory resolution to this issue.
Thank you for bringing this matter to our attention, and we apologize once again for any distress or inconvenience caused. Your satisfaction is our priority, and we appreciate your patience and cooperation as we work to resolve this matter.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
uConnect Support Team
I am writing to express my sincere apologies for the negative experience you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.
Upon reviewing your account and the circumstances surrounding the unauthorized debit orders, we understand the gravity of the situation and are committed to resolving it promptly. Please rest assured that we take matters of customer security and trust very seriously.
To address your concerns and facilitate the refund process, we kindly request the following information:
Your full name and contact details.
Details of the unauthorized debit orders, including dates, amounts, and any relevant reference numbers.
Any supporting documentation or evidence you may have regarding the unauthorized transactions.
Once we receive this information, our dedicated team will thoroughly investigate the matter and work to expedite the refund process. Additionally, we will take appropriate measures internally to prevent such incidents from occurring in the future.
We understand the importance of regaining your trust and confidence in our services, and we are committed to ensuring a satisfactory resolution to this issue.
Thank you for bringing this matter to our attention, and we apologize once again for any distress or inconvenience caused. Your satisfaction is our priority, and we appreciate your patience and cooperation as we work to resolve this matter.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
uConnect Support Team