I was contacted by Uconnect some time ago regarding a SIM card offer of R359 for 20GB of data

I was contacted by Uconnect some time ago regarding a SIM card offer of R359 for 20GB of data. I proceeded with the application and successfully collected the SIM card. However, upon using it, I noticed that the data has not been loaded as promised. Additionally, there was a concerning experience during the process. The consultant who contacted me requested that I share the OTP sent to me, which I understood was meant to be used by me to collect the SIM card. This made me uncomfortable, as OTPs are usually confidential. I have since sent an email to *** seeking assistance, but I have not received any response to date. I would appreciate it if Uconnect could contact me urgently to resolve the issue and clarify the situation. At this stage, the service has been disappointing, and I am hoping for prompt support and resolution.