Give me my money. Spot money is *******

People need to stay away from spot money. How can my account be blocked for cash deposit or eft not even credit card topup when I sent the proof of where the money comes from they say I must fill out credit card form. How can I fill out credit card form if it was a cash deposit. Stupid people. They say they a digital bank we can't talk on the phone. Discovery is also a digital bank with excellent telephone communication. Spot money rebook your protocols it doesn't make sense