Double charged for a canceled contract

Good day

The above refers.

I received a message on the 14th May 2020 which I have attached below.

I have been reversing debit orders on a monthly basis to an extent my credit score is badly affected.

I took a laptop contract which I paid R350.00 for 24 months from the greenstone branch.

Then mid 2017 I noticed that you debited R34.00 every month which I also reversed quiet a number of times. I then went to the the same branch and they said the contract ended which I confirmed. They further advised that I am at R0.00.

Then suddenly I started experiencing double debits. Assuming I owed whatever amount. Why is the amount different each month? I still don't understand why I never received any calls /SMSes or emails saying am behind with payments.

I have never received any message regarding upgrade until last week. Which I have also attached below. How is it possible that since 2015 to date I was not eligible for upgrade?

Why is the amount different every month?

Just in April my account was debited thrice? If I owed anything and behind with payments why was I never handed me over in order for the amount owed to be settled?

I have attached all the proof of the amounts debited. As at now the amount that must be paid back into my account is R 4 299.17.

Each month there's double debits. This is now a ***** case. All the double amounts were never authorized. From R350.00 a month to double amounts that I never contracted with you.

FNB is no longer reversing debit orders. This query is escalated and I will be lodging a ***** case.

I await your response within 24 hours.

Please find attached proof for your attention

Kind regards

Lebogang

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