DE
DAPHNE E
1 reviews | Active since Oct 2022
11 Sept 2023, 10:43
Does Cell C and uConnect know how Amazing Vouchers is tricking us out of our monies
Does Cell C and uConnect know how Amazing Vouchers is tricking us out of our monies. I added Cell C because I recharge uConnect with CellC airtime. I would like to know what they have to say. I am their customer because Amazing Vouchers trick us
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Replies (1)SPOT's replyOfficial
11 Sept 2023, 12:30Dear Daphne ,
I want to begin by expressing my sincere apologies for the inconvenience and frustration you've experienced concerning Amazing Vouchers and uConnect. Your feedback is essential to us, and we take your concerns seriously.
We are aware of the issues you've raised and are actively investigating the situation to better understand the nature of the problem and its impact on our valued customers. Rest assured, we are committed to addressing this matter thoroughly.
Regarding your use of Cell C airtime to recharge uConnect, I'd like to clarify that while we partner with various service providers to offer our services, we are not directly affiliated with Amazing Vouchers. We take matters of third-party partnerships seriously and will work diligently to ensure our customers' interests are protected.
To provide you with the most accurate and helpful information, I kindly request that you share more details about your specific experience with Amazing Vouchers. This will enable us to better assist you in resolving any issues related to your transactions.
We genuinely value your loyalty as our customer, and it is our utmost priority to ensure that you receive the service you deserve. Please feel free to contact our dedicated customer support team at *** or reply to this email with additional details. Rest assured that we will do our utmost to investigate and resolve this matter to your satisfaction.
Thank you for bringing this to our attention. We appreciate your patience and look forward to assisting you further.
Sincerely,
uConnect Support Team
SPOT's reply11 Sept 2023, 12:30
Official
Dear Daphne ,
I want to begin by expressing my sincere apologies for the inconvenience and frustration you've experienced concerning Amazing Vouchers and uConnect. Your feedback is essential to us, and we take your concerns seriously.
We are aware of the issues you've raised and are actively investigating the situation to better understand the nature of the problem and its impact on our valued customers. Rest assured, we are committed to addressing this matter thoroughly.
Regarding your use of Cell C airtime to recharge uConnect, I'd like to clarify that while we partner with various service providers to offer our services, we are not directly affiliated with Amazing Vouchers. We take matters of third-party partnerships seriously and will work diligently to ensure our customers' interests are protected.
To provide you with the most accurate and helpful information, I kindly request that you share more details about your specific experience with Amazing Vouchers. This will enable us to better assist you in resolving any issues related to your transactions.
We genuinely value your loyalty as our customer, and it is our utmost priority to ensure that you receive the service you deserve. Please feel free to contact our dedicated customer support team at *** or reply to this email with additional details. Rest assured that we will do our utmost to investigate and resolve this matter to your satisfaction.
Thank you for bringing this to our attention. We appreciate your patience and look forward to assisting you further.
Sincerely,
uConnect Support Team
