JM
Jeffrey M
1 reviews | Active since Aug 2011
30 Jan 2025, 22:32
***** by the company
I no longer have an active service as my sim was disabled however funds have been going off my card . This is ***** by the company. almost 20 transactions
Helpful (0)
Replies (3)0
Replies (3)
SPOT's replyOfficial
31 Jan 2025, 08:13 Hi Jeffrey, we are sorry to hear that you've had a poor experience . We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.
Thank you
uConnect
Thank you
uConnect
SPOT's reply31 Jan 2025, 08:13
Official
Hi Jeffrey, we are sorry to hear that you've had a poor experience . We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.
Thank you
uConnect
Thank you
uConnect
JM
Jeffrey M's updateReviewer Update
04 Feb 2025, 14:12Thank you so much.
This has been resolved. When my number was recycled, the app profile was still linked with my details meaning anyone who now has access to the number can now make use of my details.
This is not right as card information is stored therefore its no different to someone doing a simswap and accessing my banking app, seeing that purchases are made with saved cards.
Please may this portion be resolved that the app profile info is also removed that was linked to the sim number thats given to someone else
This has been resolved. When my number was recycled, the app profile was still linked with my details meaning anyone who now has access to the number can now make use of my details.
This is not right as card information is stored therefore its no different to someone doing a simswap and accessing my banking app, seeing that purchases are made with saved cards.
Please may this portion be resolved that the app profile info is also removed that was linked to the sim number thats given to someone else
JM
Jeffrey M's update04 Feb 2025, 14:12
Reviewer Update
Thank you so much.
This has been resolved. When my number was recycled, the app profile was still linked with my details meaning anyone who now has access to the number can now make use of my details.
This is not right as card information is stored therefore its no different to someone doing a simswap and accessing my banking app, seeing that purchases are made with saved cards.
Please may this portion be resolved that the app profile info is also removed that was linked to the sim number thats given to someone else
This has been resolved. When my number was recycled, the app profile was still linked with my details meaning anyone who now has access to the number can now make use of my details.
This is not right as card information is stored therefore its no different to someone doing a simswap and accessing my banking app, seeing that purchases are made with saved cards.
Please may this portion be resolved that the app profile info is also removed that was linked to the sim number thats given to someone else
SPOT's replyOfficial
10 Feb 2025, 10:53Hi Jeffrey, thank you for your patience in this matter. We will forward this to our team to resolve.
SPOT's reply10 Feb 2025, 10:53
Official
Hi Jeffrey, thank you for your patience in this matter. We will forward this to our team to resolve.