Bad service

am writing to formally express my dissatisfaction regarding the handling of our account and the poor service we have experienced to date.

Firstly, when the account was opened, it was clearly agreed with your consultant that it would be registered under my spouse’s name. However, it was incorrectly opened under my name instead. Despite raising this issue and lodging a complaint, we have yet to receive any resolution or meaningful feedback.

Secondly, we only received the initial airtime once, and thereafter nothing further. We attempted to contact your team via WhatsApp but received no assistance. We then called your customer service line and spoke with a consultant by the name of Zama Vusu, who issued Reference Number: ‪***‬ and transferred us to the relevant department, Uconnect. Unfortunately, the line was disconnected, and no further follow-up was received.

We are extremely disappointed with the level of service and lack of accountability. This experience falls short of the professionalism one would expect from your organization — especially considering you were the party that initially contacted us regarding this service.

I urge you to investigate this matter and revert to me as soon as possible with a resolution. You may reach me directly at ‪***‬. Should this issue remain unresolved, I will have no option but to escalate the matter to Hello Peter or the Ombudsman.

Looking forward to your urgent response