CL
Cobus L
1 reviews | Active since Aug 2023
06 Aug 2023, 13:22
**** artists
Hey uConnect, what processes are in place for when someone signs up for your free SIM card using someone else's phone number?
I've been getting SMS's from you guys, and I've never signed up for your services. Here's the first SMS I've received:
uConnect: Your SIM Card is ready to use. Your number is ***. Insert your SIM and start getting rewarded. Need help dial *** www.uConnect.co.za
Please cancel this ******* immediately. I'm not calling your *** number. True caller links it to The Unlimited (another super ***** firm)
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SPOT's replyOfficial
11 Aug 2023, 10:34Dear Cobus ,
I hope this message finds you well. I wanted to personally reach out to you regarding the recent SMS messages you received from us. I understand your frustration and sincerely apologize for any inconvenience this may have caused.
Your feedback is incredibly important to us, and we take your concerns seriously. We are currently investigating the matter to understand what went wrong and ensure that this issue is resolved promptly. We value your trust in us and want to assure you that steps are being taken to prevent such occurrences in the future.
Please know that your satisfaction is our top priority, and we are committed to making this right.
Once again, I apologize for any frustration this has caused and appreciate your understanding as we work to improve our service. We value your relationship with us and are here to assist you in any way we can.
Thank you for bringing this to our attention.
Sincerely,
uConnect Hello Peter Team
I hope this message finds you well. I wanted to personally reach out to you regarding the recent SMS messages you received from us. I understand your frustration and sincerely apologize for any inconvenience this may have caused.
Your feedback is incredibly important to us, and we take your concerns seriously. We are currently investigating the matter to understand what went wrong and ensure that this issue is resolved promptly. We value your trust in us and want to assure you that steps are being taken to prevent such occurrences in the future.
Please know that your satisfaction is our top priority, and we are committed to making this right.
Once again, I apologize for any frustration this has caused and appreciate your understanding as we work to improve our service. We value your relationship with us and are here to assist you in any way we can.
Thank you for bringing this to our attention.
Sincerely,
uConnect Hello Peter Team
SPOT's reply11 Aug 2023, 10:34
Official
Dear Cobus ,
I hope this message finds you well. I wanted to personally reach out to you regarding the recent SMS messages you received from us. I understand your frustration and sincerely apologize for any inconvenience this may have caused.
Your feedback is incredibly important to us, and we take your concerns seriously. We are currently investigating the matter to understand what went wrong and ensure that this issue is resolved promptly. We value your trust in us and want to assure you that steps are being taken to prevent such occurrences in the future.
Please know that your satisfaction is our top priority, and we are committed to making this right.
Once again, I apologize for any frustration this has caused and appreciate your understanding as we work to improve our service. We value your relationship with us and are here to assist you in any way we can.
Thank you for bringing this to our attention.
Sincerely,
uConnect Hello Peter Team
I hope this message finds you well. I wanted to personally reach out to you regarding the recent SMS messages you received from us. I understand your frustration and sincerely apologize for any inconvenience this may have caused.
Your feedback is incredibly important to us, and we take your concerns seriously. We are currently investigating the matter to understand what went wrong and ensure that this issue is resolved promptly. We value your trust in us and want to assure you that steps are being taken to prevent such occurrences in the future.
Please know that your satisfaction is our top priority, and we are committed to making this right.
Once again, I apologize for any frustration this has caused and appreciate your understanding as we work to improve our service. We value your relationship with us and are here to assist you in any way we can.
Thank you for bringing this to our attention.
Sincerely,
uConnect Hello Peter Team