GF
Geraldine F

1 reviews | Active since Apr 2015

14 Dec 2025, 07:47

*********** and *********

Although they ported my number they kept charging for data. When contacted they advised that I should cancel it on the app which I did not have since I had ported my number 6 months prior. Eventually they agreed to do it and refund as they were charging for something which they could not deliver as I did not have a U Connect sim.

After a week they asked for bank statements to prove the charges even though they could see from their system that the funds had gone through.

A week later when following up I was promised the refund would be processed that day but take a while to reflect in my bank account.

This did not happen and they stopped responding to my mails.

Over a month later and they debited me again and still have not refunded.

These people are *********** and *********

0
Replies (1)
SPOT
SPOT's reply15 Dec 2025, 12:34
Official
Hi Geraldine, we are sorry to hear that you've had a poor experience. We apologise for any inconvenience this has caused and would like to make things right. We have escalated your query and will be in contact shortly.

Thank you
uConnect