1 reviews | Active since May 2012
Accidental Death Policy without permission
I recently found out that uConnect have taken out an Accidental Death Policy on my name without my permission. When I called in they said that this was a free benefit from them but yet the policy document does not have any meaningful information on and I have also asked for proof from uConnect that I have consented to them taking out this policy on my name. I spoke to an agent by the name of James and he had promised to email me proof but still nothing from them. I have called in today and this agent named James said he is still working on. This is extremely poor customer service and very concerning that an organization can take a policy out on your name without your permission. uConnect have still not contacted me as yet with proof and have not yet cancelled this bogus policy
We thank you for raising your concern and appreciate the feedback. As per our conversation the policy has been cancelled and we have sent you confirmation of cancellation via email.
We do sincerely apologize about the experience you had and always look to better ourselves. Please look out for exciting new deals on our uConnect App.
uConnect Mobile
We thank you for raising your concern and appreciate the feedback. As per our conversation the policy has been cancelled and we have sent you confirmation of cancellation via email.
We do sincerely apologize about the experience you had and always look to better ourselves. Please look out for exciting new deals on our uConnect App.
uConnect Mobile
Thanks to Dalvin from uConnect for going the extra mile and providing prompt feedback throughout this process.
Thanks to Dalvin from uConnect for going the extra mile and providing prompt feedback throughout this process.
