DN
Dalwyn N
1 reviews | Active since Dec 2023
19 Dec 2023, 18:00
Very Poor Customer Service
Shoes that were ordered were incorrect sizes and Ubuy only wanted to accept the return of one pair and not both. Very poor customer service. Will not be purchasing from them ever again.
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UBUY's replyOfficial
23 Dec 2023, 07:01Hello Dalwyn N,
We sincerely apologize for the inconvenience caused. After carefully reviewing the image you provided, our team has confirmed that the shoe was delivered in the size you selected, which is US 8. We understand that the manufacturing location is in China, and it is important to note that Chinese shoe sizes range from 39 to 49. We have shared all the relevant size references via email. Based on your size selection, we have delivered the correct product.
Unfortunately, if the same product was delivered, we are unable to process a return or refund from our end. We have taken your feedback, and we will share it with our relevant team. Again, we apologize for the inconvenience caused to you.
We sincerely apologize for the inconvenience caused. After carefully reviewing the image you provided, our team has confirmed that the shoe was delivered in the size you selected, which is US 8. We understand that the manufacturing location is in China, and it is important to note that Chinese shoe sizes range from 39 to 49. We have shared all the relevant size references via email. Based on your size selection, we have delivered the correct product.
Unfortunately, if the same product was delivered, we are unable to process a return or refund from our end. We have taken your feedback, and we will share it with our relevant team. Again, we apologize for the inconvenience caused to you.
UBUY's reply23 Dec 2023, 07:01
Official
Hello Dalwyn N,
We sincerely apologize for the inconvenience caused. After carefully reviewing the image you provided, our team has confirmed that the shoe was delivered in the size you selected, which is US 8. We understand that the manufacturing location is in China, and it is important to note that Chinese shoe sizes range from 39 to 49. We have shared all the relevant size references via email. Based on your size selection, we have delivered the correct product.
Unfortunately, if the same product was delivered, we are unable to process a return or refund from our end. We have taken your feedback, and we will share it with our relevant team. Again, we apologize for the inconvenience caused to you.
We sincerely apologize for the inconvenience caused. After carefully reviewing the image you provided, our team has confirmed that the shoe was delivered in the size you selected, which is US 8. We understand that the manufacturing location is in China, and it is important to note that Chinese shoe sizes range from 39 to 49. We have shared all the relevant size references via email. Based on your size selection, we have delivered the correct product.
Unfortunately, if the same product was delivered, we are unable to process a return or refund from our end. We have taken your feedback, and we will share it with our relevant team. Again, we apologize for the inconvenience caused to you.