WS
Willie S
1 reviews | Active since Sept 2026
10 Sept 2026, 22:08
Unhappy customer
I will never recommend or use them again because I have still not receive my items that I paid for about a month and a half ago
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Replies (1)
UBUY's replyOfficial
11 Sept 2026, 05:46Dear Willie Smith,
We apologize for the inconvenience this delay has caused. We have investigated your order and found that it is currently being held by customs. Because this product is a health supplement, the local customs office requires a SAHPRA authorization letter before they can release it. The shipment is tracked under DHL AWB ***. Please arrange for this documentation as soon as possible so you can receive your order. We appreciate your patience and cooperation with us.
Warm regards,
Team Ubuy!
We apologize for the inconvenience this delay has caused. We have investigated your order and found that it is currently being held by customs. Because this product is a health supplement, the local customs office requires a SAHPRA authorization letter before they can release it. The shipment is tracked under DHL AWB ***. Please arrange for this documentation as soon as possible so you can receive your order. We appreciate your patience and cooperation with us.
Warm regards,
Team Ubuy!
UBUY's reply11 Sept 2026, 05:46
Official
Dear Willie Smith,
We apologize for the inconvenience this delay has caused. We have investigated your order and found that it is currently being held by customs. Because this product is a health supplement, the local customs office requires a SAHPRA authorization letter before they can release it. The shipment is tracked under DHL AWB ***. Please arrange for this documentation as soon as possible so you can receive your order. We appreciate your patience and cooperation with us.
Warm regards,
Team Ubuy!
We apologize for the inconvenience this delay has caused. We have investigated your order and found that it is currently being held by customs. Because this product is a health supplement, the local customs office requires a SAHPRA authorization letter before they can release it. The shipment is tracked under DHL AWB ***. Please arrange for this documentation as soon as possible so you can receive your order. We appreciate your patience and cooperation with us.
Warm regards,
Team Ubuy!