LV
Louise V
1 reviews | Active since Jan 2025
31 Jan 2025, 17:58
Ubuy *****s money out of your account
I bought a car part through them paid for the part. Waiting for delivery but then today they took $200 from my account without me authorising it or subscribing for anything!!! This is not on! That is R4000 ins South African rands!!!! Now i have no money in my account!
Helpful (0)
Replies (1)0
Replies (1)
UBUY's replyOfficial
07 Feb 2025, 13:35Dear Louise,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused.
As communicated over the email thread, we have immediately cancelled the membership plan and initiated a refund for the unauthorized 3799.04 ZAR deduction. Please note that while we act swiftly, standard banking procedures may require 6-7 business days for the amount to reflect in your account/card.
We deeply regret the stress this situation has caused and assure you that we are taking steps to prevent such occurrences in the future. Should you need further assistance or have questions, please reach out to us directly at *** , and we’ll prioritize your case.
Thank you for your understanding, and we appreciate your patience as we resolve this matter.
Best regards,
Customer Experience Team Ubuy
Customer Experience Team Ubuy
UBUY's reply07 Feb 2025, 13:35
Official
Dear Louise,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused.
As communicated over the email thread, we have immediately cancelled the membership plan and initiated a refund for the unauthorized 3799.04 ZAR deduction. Please note that while we act swiftly, standard banking procedures may require 6-7 business days for the amount to reflect in your account/card.
We deeply regret the stress this situation has caused and assure you that we are taking steps to prevent such occurrences in the future. Should you need further assistance or have questions, please reach out to us directly at *** , and we’ll prioritize your case.
Thank you for your understanding, and we appreciate your patience as we resolve this matter.
Best regards,
Customer Experience Team Ubuy
Customer Experience Team Ubuy