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Mthobisi M

1 reviews | Active since Jan 2021

11 Jan 2021, 08:22

UBUY Review

The communication between me as the customer and UBUY was great, the prompt responses and professionalism. What I was not happy about was the time I was advised my product would arrive, my order was placed on the 23rd of December and estimated to arrive in 10 business days but was then advised the product will only arrive in the US around the 14th of this month. The delivery date stated when I placed the order was very misleading I would have thought that by now my product would have been delivered. An Agent from UBUY explained to me in detail why this was but I wish I had that info before placing my order.

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Replies (1)
UBUY
UBUY's reply13 Jan 2021, 10:44
Official
Hi, 

 Thank you for taking the time to share your feedback with us. We really appreciate your feedback regarding your experience with the customer service team. We would like to inform you that the product you ordered is not fulfilled by the Ubuy seller and it takes time to deliver as it will be served by third-party sellers. We have mentioned a note regarding it on our website as well. We will expedite the delivery of your order once reaches our warehouse.

We are really sorry for the inconvenience caused to you in this regard. Thank you so much for your valuable feedback. 

Thanks & Regards
Team Ubuy

Best regards,