1 reviews | Active since May 2011
Ubuy not shipping to SA
Excited to order and pay. Then anfew days later got a message tgat tgey fo not ship that particular item to South Africa.
Why couldnt tgey detect that before i made payment? Disappointing.
They did refund me 2 days later. Cant give more than 2 stars. Sadly.
Hi Paulo
Thank you for your honest review. We’re very sorry for the disappointment. You’re right, this should have been detected before payment, and we apologize for the inconvenience. Some items are subject to cross-border shipping restrictions, but we agree we need to make this clearer upfront at checkout.
We’re glad your refund was processed within two days, though we understand that doesn’t fully make up for the experience. Your feedback has been shared with our team to help improve our item verification and shipping process for South Africa.
If you’d like us to look into this specific order, please send us your order number at ***. We hope to have the chance to serve you better in the future.
Sincerely,
Team Ubuy!
Hi Paulo
Thank you for your honest review. We’re very sorry for the disappointment. You’re right, this should have been detected before payment, and we apologize for the inconvenience. Some items are subject to cross-border shipping restrictions, but we agree we need to make this clearer upfront at checkout.
We’re glad your refund was processed within two days, though we understand that doesn’t fully make up for the experience. Your feedback has been shared with our team to help improve our item verification and shipping process for South Africa.
If you’d like us to look into this specific order, please send us your order number at ***. We hope to have the chance to serve you better in the future.
Sincerely,
Team Ubuy!